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ServiceNow Human Resources (HR) Implementation Training

Course Outline

The ServiceNow® Human Resources Service Delivery (HRSD) application suite automates standard HR processes to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. In this course, implementers will learn how to configure the HRSD application.

ServiceNow Human Resources (HR) Implementation Training Benefits

  • In this course, you will:

    • Discuss the ServiceNow HRSD solution and its capabilities
    • Gain practical knowledge of the architecture of the HRSD solution
    • Configure HR properties, criteria, PDF document templates, and managed documents
    • Explore skills, routing and assignment rules, advanced work assignment, and HR Agent Workspace
    • Review the Employee Journey Management applications
    • Configure a Lifecycle Event as part of enterprise onboarding and transitions
    • Configure a new Journey using Journey designer
    • Learn about campaigns and how they are structured
    • Configure a campaign for Employee Center
    • Learn about the security options that determine access to HR tables and secure the HRSD application
    • Learn about ServiceNow platform localization / internationalization
    • Explore HR Integrations
    • Explore ServiceNow Intelligence solutions for HRSD
    • Explore implementation and configuration methodologies for HRSD
    • Update and manage the Employee Center 

  • Prerequisites

  • Upon completion of the Human Resources (HR) Implementation course, the candidate will be granted access to the voucher for the Certified Implementation Specialist – Human Resources exam.

ServiceNow HR Implementation Course Outline

Learning Objectives

Module 1: Human Resource Service Delivery (HRSD) Overview 

  • Course prerequisite review
  • Overview of HR Service Delivery (HRSD) Applications
  • Plugins and SKUs 
  • Overview of features introduced or updated in the latest release 

Module 2: Configure HRSD 

  • HRSD tables and components
  • Core HRSD configuration
  • Case Assignment Options 
  • Sensitive Cases 
  • Localization and Internationalization

Module 3: Employee Journey Management 

  • Overview of Employee Journey Management
  • Lifecycle Events
  • Journey designer
  • Listening and Learning posts

Module 4: Additional Concepts

  • Content Automation and Campaigns 
  • Employee Document Management 
  • Quick Start Tests

Module 5: Secure HRSD

  • Governance Strategies
  • Delegated Development
  • Lock Down HR Administration

Module 6: HR Integrations

  • HR Integrations

Module 7: Now Intelligence for HRSD

  • Now Intelligence for HRSD

Module 8:  Deep Dive 

  • Explore features that expand the application
  • Review Implementation considerations
  • Additional tips for success 
Course Dates - North America
Course Dates - Europe
Attendance Method
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