ServiceNow Human Resources (HR) Fundamentals Training

This two-day interactive course introduces learners to ServiceNow Human Resources Service Delivery (HRSD). Participants work in the role of HR Administrators to gain hands-on experience configuring and using the HRSD application to streamline HR processes, improve employee experiences, and securely manage HR data using Zurich release capabilities.

ServiceNow Human Resources (HR) Fundamentals Training Benefits

• Audience & Prerequisites

  Who Should Attend: This course is designed for HR Administrators, ServiceNow administrators, and consultants responsible for implementing, configuring, or administering ServiceNow Human Resources Service Delivery.
  Prerequisites (Mandatory): Welcome to ServiceNow; Employee Center Essentials; Foundations.

  Certification & Exam Information

  This course does not offer a certification or exam.

  Learning Objectives

  By the end of this course, participants will be able to review the ServiceNow HRSD solution and its capabilities; configure HR Criteria, User Criteria, HR Case templates, document templates, and HR Profiles; define and manage HR Services, HR Service Catalogs, and Catalog Items; manage content and access within the Employee Center; create HR Knowledge articles and understand the Knowledge Management lifecycle; configure and use HR Skills for case assignment; apply security constraints governing HR data access; manage HR Case processes and HR surveys; and analyze HR data using reporting, dashboards, and Platform Analytics.

ServiceNow HR Fundamentals Course Outline

Learning Objectives

Module 1: HR Service Delivery Overview

• Objectives: Review the HR Service Delivery application and its integration with the ServiceNow platform; identify key HRSD features; optionally review essential ServiceNow platform concepts.

Module 2: Security, Roles, and Skills

• Objectives: Explore how users, groups, and roles provide contextual security; configure and manage HR Skills; use Skills to auto-assign HR Cases; generate HR Profiles for employees; understand role-based permissions across HR functions.

Module 3: Employee Center and HR Case Management

• Objectives: Explore the Employee Center experience; review HR Case architecture and table structure; configure Document Templates; define HR Services and HR Service Catalogs; create HR Catalog Items; perform bulk HR Case creation.

Module 4: HR Knowledge and HR Catalog

• Objectives: Apply recommended practices for HR Knowledge Management; configure HR Criteria and User Criteria; create and manage HR Knowledge articles; design HR Catalog Items used to initiate HR requests.

Module 5: Reporting, Analytics, and Surveys

• Objectives: Track HR performance using dashboards and reports; configure and run Platform Analytics data collection jobs; analyze HR results; configure and trigger HR Surveys to measure employee satisfaction.