ServiceNow Human Resources (HR) Fundamentals Training

The ServiceNow® Human Resources Service Delivery (HRSD) application automates standard HR processes within your organization to eliminate the number of checklists, email exchanges, and phone calls performed by the HR team. 

ServiceNow Human Resources (HR) Fundamentals Training Benefits

• In this course, you will:

  • Review the ServiceNow HRSD solution and its capabilities.
  • Configure HR Criteria, User criteria, HR Case templates, document templates, and HR Profiles.
  • Define and manage HR Services, HR Service Catalogs, and Catalog Items.
  • Manage content on the Employee Center and define which employees can access the content.
  • Create HR Knowledge articles and learn about the Knowledge Management lifecycle.
  • Explore Skills and auto-assign HR Cases based on Skills.
  • Learn about the security constraints that determine access to HR data.
  • Gain practical knowledge of HR Case Management and HR surveys.
  • Drill into results using Platform Analytics, reporting, and dashboards.

• Prerequisites

  • Welcome to ServiceNow (On Demand)
  • ServiceNow Administration Fundamentals (SNAF) Training
  • Getting Started with Now Create (On Demand)
  • ServiceNow Platform Implementation Training
  • Employee Center Essentials (On Demand)
  • Introduction to Human Resources Service Delivery (HRSD) (On Demand)

ServiceNow HR Fundamentals Course Outline

Learning Objectives

Module 1: Overview of HR Service Delivery (HRSD) Application

• Introduction to HRSD and its integration with the ServiceNow platform
• Key features and functionalities of the HRSD application
• Optional review of essential ServiceNow platform concepts

Module 2: HRSD Security and User Management

• Understanding groups, users, and roles for contextual security in ServiceNow
• In-depth exploration of HR Skills and their role in automatic HR Case assignment
• Generating HR Profiles for multiple employees
• Assigning roles to users for specific HR functions

Module 3: HR Service Management and Case Handling

• Overview of Employee Center and HR Case management
• Understanding HR table structures and their purpose
• Creating and managing Document Templates
• Defining HR Services for structured HR request fulfillment
• Bulk Case creation for handling multiple HR requests efficiently

Module 4: HR Knowledge Management and HR Catalog

• Best practices for HR Knowledge management
• Implementing HR Criteria and User Criteria for knowledge access
• Creating HR Catalog items for employees to submit HR cases

Module 5: HR Analytics and Reporting

• Using HR Dashboards and Reports to track HR progress
• Exploring ServiceNow Platform Analytics and data collection jobs
• Configuring HR Surveys to measure employee satisfaction
• Updating and triggering surveys to collect HR feedback