ServiceNow Configuration Management Database (CMDB) Fundamentals Training

Embark on a 3-day interactive journey to master the ServiceNow CMDB. This course covers essential design principles and techniques, including solutions for automating data ingestion, governance, and gaining insight from the data in a healthy CMDB.

Designed to mirror the content from the CMDB Fundamentals on-demand course on NOW Learning, this live class offers an engaging blend of:

•  Instructor-Led Lectures and Demonstrations
•  Collaborative Student Discussions
•  Hands-On Exercises focused on configuring, ingesting, governing, and deriving insights from CMDB data.

Additionally, participants will evaluate their skills through an adaptive simulator, providing the opportunity to earn a CMDB micro-certification. This course goes beyond the basics, offering a dynamic and immersive experience to build confidence and expertise with the ServiceNow CMDB.

IMPORTANT: This course does not provide a course guidebook. All content presented to the student is available from the CMDB Fundamentals On Demand. However, students will receive the lab exercise files that are performed in class plus a copy of the instructor slide deck.

ServiceNow Configuration Management Database (CMDB) Fundamentals Training Benefits

• Upon completion of this course, learners will be able to:

  • Describe the CMDB and the attributes that provide enterprise-wide visibility
  • Learn the stages for planning a successful CMDB deployment
  • Explore best practices for configuring and implementing a CMDB, including the role of Health Scan
  • Explain how the CI Class Manager provides a centralized place to create and edit CI classes
  • Leverage the Identification and Reconciliation Engine for identifying and reconciling data from different data sources
  • Enable and use the Multisource CMDB
  • Ingest data into the CMDB using ServiceNow Discovery, Service Mapping, third-party discovery tools, and IntegrationHub ETL
  • Configure and use the CMDB Health Dashboard to drive improvement in completeness, compliance, and correctness of CI data
  • Identify and manage duplicate CIs in the CMDB
  • Create complex queries on CMDB data using Query Builder
  • Remediate common issues with the CMDB

• Prerequisites

  • Welcome to ServiceNow
  • On Demand
  • 3-hours
  • This course provides critical core skills on Navigation, Form Usage, List Filters, and more!
  • ServiceNow Administration Fundamentals (SNAF) Training
  • Certified System Administrator (preferred)
  • Recommended Experience:
  • It is recommended students taking the course have working knowledge and experience of the NOW Platform including some basic understanding of the CMDB.
  • It is also beneficial that students taking the course have an understanding of architecting solutions around a company CMDB to meet specific use cases required by the enterprise.

ServiceNow CMDB Fundamentals Training Outline

Learning Objectives

Module 1: Introduction to the CMDB

• Explore IT challenges
• Learn the basics of ServiceNow CMDB
• Differentiate between asset and configuration management lifecycles
• Deploy a trustworthy CMDB
• Gain visibility to CMDB management tools

Module 2: Design a Successful CMDB Implementation Strategy

• Explain and use CI Class Manager
• Configure and leverage the IRE
• Enable and utilize CMDB 360/Multisource CMDB
• Configure and implement Dynamic Reconciliation Rules

Module 3: Ingest Data into the CMDB

• Configure and execute ServiceNow Discover and Service Mapping
• Understand benefits of Agent Client Collector
• Use IntegrationHub ETL
• Explore ServiceNow Store
• Learn how Service Graph Connectors can integrate 3^rd party data
• Enhance Cis CMDB with foundational data

Module 4: Govern the CMDB

• Configure and execute CMDB Health Dashboard
• Manage and remediate duplicate Cis
• Work with reclassification
• Manage Cis through different life cycle stages
• Use Data Manager to create policies for life cycle, attestation, and certification

Module 5: Gain Insight from CMDB Data

• Use CMDB Query Builder to find CI data
• Leverage the Unified Map to identify the root cause of issues
• Gain insight into key CMDB health indicators using the Data Foundations Dashboards
• Work with Intelligent Search and Natural Language Query
• Realize value with other ServiceNow product that leverage the CMDB