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ServiceNow Administration Fundamentals (SNAF) Training

Course Outline

ServiceNow Administration Fundamentals (SNAF) is the starting point for system administrators to begin their ServiceNow journey into the realm of administering the ServiceNow platform. Extensive and interactive lessons and hands-on labs guide learners through the core concepts needed to establish and build upon common system administration concepts and skills.

ServiceNow Administration Fundamentals (SNAF) Training Benefits

  • Upon completion of this course, learners will be able to:

    • Explain the ServiceNow Platform
    • Gain functional awareness of applications including ITSM, Service Operations Workspace, and Employee Center
    • Explore the power of the ServiceNow Platform
    • Configure applications for business
    • Configure Self Service
    • Enable productivity
    • Monitor an instance
    • Manage data
    • Package enhancements for testing

  • Prerequisites:

    • Welcome to ServiceNow
      • On Demand
      • 3-hours
      • This course provides critical core skills on Navigation, Form Usage, List Filters, and more!

  • Next Steps

    Consider taking your System Administration learning journey to the next level by:

ServiceNow Admin Fundamentals Training Outline

Learning Objectives

Module 1: ServiceNow – The Modernized Work Experience

  • Lab 1.1.1: Download Course Resources
  • Lab 1.2.1: Grant and Verify Access to Applications
  • Lab 1.3.1: Create Incidents Using Classic Lists and Forms
  • Lab 1.3.2: Work Incidents Using Service Operations Workspace
  • Lab 1.3.3: Create Incident Status Using the Employee Center Portal

Module 2: Explore the Power of the ServiceNow Platform

  • Lab 2.1.1: Configure an Instance

Module 3: Configure Applications for Business

  • Lab 3.1: Create List Views
  • Lab 3.2: Add a Field to a Form
  • Lab 3.3: Add Category and Reference Values

Module 4: Manage Data

  • Lab 4.1.1: Create Table for HHD Configuration Records
  • Lab 4.2.1: Create Access Controls
  • Lab 4.3.1: Import HHD Hardware Data
  • Lab 4.4.1: Explore CMDB and CI Relationships

Module 5: Configure Self Service

  • Lab 5.1.1: Manage Knowledge Base and Create Articles
  • Lab 5.2.1: Create a Catalog Item
  • Lab 5.3.1: Create a Workflow Studio Flow

Module 6: Enable Productivity

  • Lab 6.1.1: Create Visualizations and Dashboards
  • Lab 6.2.1: Configure Notifications

Module 7: Package Enhancements for Testing

  • Lab 7.1.1: Create a UI Policy and Business Rules
  • Lab 7.2.1: Create System Update Sets
  • Lab 7.3.1: Migrate Changes

Module 8: Securing a ServiceNow Instance

  • Lab 8.2.1: Exploring Security Center

Module 9: Capstone Project

  • Lab 9.1.1: Capstone Project Challenge
Course Dates - North America
Course Dates - Europe
Attendance Method
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