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CompTIA A+® Certification Training

Course Outline

Start your IT career on the right foot with CompTIA A+ Certification Training. Earning an A+ certification demonstrates that you possess the skills necessary to support enterprise IT infrastructures. In addition, this CompTIA A+ training course provides foundational knowledge of today's most relevant technologies, so you can confidently conduct the tasks necessary to maintain your organization's IT environment.

In addition to preparing for the CompTIA A+ Core 1 (220-1101) and Core 2 (220-1102) exams — required for CompTIA A+ Certification — this training provides the skills to install, configure, and optimize personal computer hardware and operating systems. This course includes a CompTIA A+ EBook, practice assessment questions and an exam voucher.

U.S. DoDM 8140.03
APPROVED BY DEPARTMENT OF DEFENSE

CompTIA A+® Certification Training Benefits

  • In this A+ Certification course, you will learn how to:

    • Install, configure, and maintain computer equipment, mobile devices, and software for end users.
    • Service components based on customer requirements.
    • Understand networking basics and apply basic cybersecurity methods to mitigate threats.
    • Properly and safely diagnose, resolve, and document common hardware and software issues.
    • Apply troubleshooting skills and provide customer support using appropriate communication skills.
    • Understand the basics of scripting, cloud technologies, virtualization, and multi-OS deployments in corporate environments.

  • A+ Certification Training Prerequisites

    You should have 12 months of hands-on experience in an IT support specialist job role.

  • A+ Certification Information

    • You must earn 20 CompTIA CEUs over three years to maintain A+ certification.
    • Maintain your CompTIA certification with CEU-approved training.

CompTIA A+ Instructor-Led Training Outline

Learning Objectives

Lesson 1: Mobile Devices

  • Monitor mobile device hardware and use appropriate replacement techniques.
  • Compare and contrast accessories and connectivity options for mobile devices.

Lesson 2: Networking

  • Compare and contrast Transmission Control Protocol (TCP) and User Datagram Protocol (UDP) ports, protocols, and their purposes.
  • Explain wireless networking technologies.
  • Summarize services provided by networked hosts.
  • Explain common network configuration concepts.
  • Compare and contrast common networking hardware devices.
  • Configure basic wired/wireless small office/home office (SOHO) networks.
  • Compare and contrast internet connection types, network types, and their characteristics.
  • Explain networking tools and their purposes.

Lesson 3: Hardware 

  • Compare and contrast display components and attributes.
  • Summarize basic cable types and their connectors, features, and purposes
  • Compare and contrast RAM characteristics.
  • Compare and contrast storage devices.
  • Install and configure motherboards, central processing units (CPUs), and add-on cards.
  • Install the appropriate power supply.
  • Deploy and configure multifunction devices/printers and settings
  • Perform appropriate printer maintenance.

Lesson 4: Virtualization and Cloud Computing 

  • Explain virtualization concepts.
  • Summarize cloud computing concepts.

Lesson 5: Hardware and Network Troubleshooting

  • Troubleshoot motherboards, RAM, CPUs, and power.
  • Troubleshoot drive and RAID issues.
  • Troubleshoot video, projector, and display issues
  • Troubleshoot common mobile device issues.
  • Troubleshoot network issues.
  • Troubleshoot printer issues

Lesson 6: Operating Systems 

  • Explain common operating system (OS) types and their purposes.
  • Given a scenario, perform OS installations and upgrades in a diverse environment
  • Compare and contrast basic features of Microsoft Windows editions.
  • Use Microsoft Windows operating system features and tools.
  • Use the appropriate Microsoft command-line tools.
  • Configure Microsoft Windows settings.
  • Configure Microsoft Windows networking features on a client/desktop.
  • Explain common features and tools of the macOS/desktop operating system.
  • Identify common features and tools of the Linux client/desktop operating system.
  • Install applications according to requirements.
  • Install and configure cloud-based productivity tools.

Lesson 7: Security 

  • Summarize various security measures and their purposes.
  • Configure and apply basic Microsoft Windows OS security settings.
  • Compare and contrast wireless security protocols and authentication methods.
  • Summarize types of malware and tools/methods for detection, removal, and prevention
  • Compare and contrast common social engineering attacks, threats, and vulnerabilities.
  • Implement procedures for basic small office/home office (SOHO) malware removal.
  • Apply workstation security options and hardening techniques.
  • Apply common methods for securing mobile devices.
  • Compare and contrast common data destruction and disposal methods.
  • Apply security settings on SOHO wireless and wired networks.
  • Configure relevant security settings in a browser.

Lesson 8: Software Troubleshooting 

  • Troubleshoot common Windows OS issues.
  • Troubleshoot common mobile OS and application issues.
  • Troubleshoot common mobile OS and application security issues
  • Troubleshoot common personal computer (PC) security issues.

Lesson 9: Operational Procedures

  • Implement best practices associated with documentation and support systems information management.
  • Apply change management procedures.
  • Implement workstation backup and recovery methods.
  • Use common safety procedures.
  • Summarize environmental impacts and local environment controls.
  • Explain the importance of prohibited content/activity and privacy, licensing, and policy concepts.
  • Uuse proper communication techniques and professionalism.
  • Explain the basics of scripting.
  • Use remote access technologies.
  • Explain basic concepts related to artificial intelligence (AI).
Course Dates - North America
Course Dates - Europe
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