Emotional Intelligence Training

The most effective and successful leaders in organizations today have a high level of emotional intelligence, also referred to as Emotional Quotient (EQ). Through self-management tools and techniques, this Emotional Intelligence training course, based on the conceptual framework from EQ2.0, provides you with the strategies to manage your emotions, respond usefully to the emotions of others, and improve personal effectiveness and team performance.

Emotional Intelligence Training Benefits

• In this Emotional Intelligence Training course, you will learn how to:

  • Develop greater self-awareness and strengthen your leadership.
  • Apply four core emotional intelligence competencies for achieving results.
  • Demonstrate the attributes of an emotionally intelligent leader.
  • Respond to difficult people by inspiring and fostering respect.
  • Build and maintain an emotionally intelligent team.

• Recommended Experience

  We recommend attendees have time in a leadership role.

Emotional Intelligence Instructor-Led Training Outline

Module 1: The Basics of Emotional Intelligence

Establishing a common definition of EQ

• EQ - a measure of one's emotional intelligence
• Exploring intelligence as a multi-dimensional model

The benefits of EQ in the workplace

• Completing the EQ Appraisal
• Assessing your individual EQ baseline
• Applying EQ to become a more authentic leader

Module 2: Self-Awareness: The Key to Emotional Intelligence

Expanding self-awareness

• Balancing your brain's internal Advisors: Emotional, Rational, Intuitive, and Instinctual
• The impact of head, heart, and guts on behavior
• 10 self-awareness strategies

The value of the EQ Competency Model

• Evaluating a proven emotional competency model
• The core competencies: self-awareness, self-management, social awareness, and relationship management

Appraising and interpreting your EQ

• Outlining your personal profile
• Determining your strengths and areas for development

Module 3: The Competent Self-Manager

Recognizing and affirming your emotions

• Benefiting from being honest and open with yourself
• Expanding your behavioral repertoire for personal effectiveness
• Emphasizing the importance of personal congruency
• Increasing the range of your emotional vocabulary

Developing personal authenticity

• Demonstrating authentic leadership through your actions
• Balancing personal effectiveness through greater control and flexibility of your emotional responses

Module 4: Leading With Courage

Applying EQ best practices

• Differentiating between managers and leaders
• Gaining insight into your leadership courage
• Consciously thinking as a leader

Taking control of your negative self-talk

• 10 self-management strategies
• Banishing self-disempowering words
• Reframing ineffective language
• Disputing unhelpful thought processes

Module 5: Interpersonal Effectiveness: Social Awareness and Relationship Management

Reading the emotional landscape

• Recognizing and valuing the emotions of others
• Expressing authentic thoughts and feelings
• Reflecting and paraphrasing for effective listening

Creating a productive team environment

• Practicing self-disclosure to improve relationships
• Applying the Johari Window framework
• Leveraging active listening techniques
• Responding thoughtfully to difficult people

Facilitating effective communication

• Applying strategies for managing relationships
• Creating a positive emotional landscape
• Actively engaging the emotions of others
• Matching your words with your body language

Module 6: Building an Emotionally Intelligent Team

Building strong teamwork

• Establishing group norms that bring out the best in teams
• Constructively managing your workplace anger
• Facilitating emotional honesty and trust

Balancing individual team member roles

• Handling strong emotional reactions
• Motivating others through authentic leadership
• Fostering employee engagement and morale

Module 7: Applying Emotional Intelligence

Practicing emotionally intelligent leadership

• Creating the climate for performance excellence
• Acting on personal insights and breakthroughs
• Adopting effective leadership behaviors and attitudes
• Exemplifying emotional self-control
• Moving forward with your EQ plan