Conflict Management and Resolution Essentials
Course Outline
Workplace conflict can lead to damaged relationships and poor productivity, but constructive ways exist to respond to conflict and prevent it from becoming destructive. Through realistic work scenarios provided in this conflict management and resolution training, this course provides the skills to identify emotional triggers that create conflict, apply proactive response techniques, and build an environment of cooperation.
Conflict Management and Resolution Essentials Benefits
-
In this course, you will learn how to:
- Recognize filters, lenses, and mistaken assumptions.
- Cope with challenging personalities.
- Open the door to resolving conflict without set expectations.
- Mediate conflict between coworkers.
-
Prerequisites
No formal prerequisites are required to attend this course.
Conflict Management Training Outline
Lessons
- Identifying conflict situations
- Dealing with anger
- Valuing, respecting and acknowledging personal boundaries
- Clarifying personal boundaries that enable strong relationships
- choosing a selection results in a full page refresh