Facilitating Productive Communication Training
Course Outline
In this Facilitating Productive Communication Training course, you will learn why communication is increasingly complex and what leaders can do to increase clarity, understanding and results.
The course aims to teach learners how to recognize the impact of different communication styles, increase awareness of common communication missteps and how to avoid them, apply concepts and frameworks within the context of individual challenges, practice new techniques and tools, and receive immediate feedback. The course also focuses on developing the mindset of productive communication and the tools required to become an effective communicator.
Facilitating Productive Communication Training Benefits
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In this course, you will learn how to:
- Recognize the impact of differing styles and how to adjust.
- Increase awareness of common communication missteps and how to avoid them.
- Apply concepts and frameworks within the context of individual challenges.
- Practice new techniques and tools, and receive immediate feedback.
- Focus on developing the mindset of productive communication and on the tools required.
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Training Prerequisites
None.
Productive Communication Training Outline
Module 1: Course Introduction
In this module, you will learn the importance of productive communication for leaders:
- Review the most common communication problems that leaders share.
- Identify the most prominent communication challenges that you face today.
- Gauge the current impact of poor communication – for you or the business.
- Envision ways in which improved communication would deliver improved results.
- Outline specific communication challenges that you want to address during the course.
Module 2: Communicating in the Age of More
In this module, you will learn how to:
- Navigate the impact of increased business complexity on communication.
- Make the mindset and identity shift to be a facilitator of conversations.
- Be a more authentic communicator, regardless of personal style.
- Be a more visible communicator through presence and availability.
- Be a better listening communicator by creating space for others to join in.
- Assess your current levels of authenticity, visibility, and listening.
Module 3: Recognizing Differing Styles
In this module, you will learn how to:
- Recognize the characteristics of the most common communication styles.
- Identify your primary and secondary communication styles.
- Use techniques to help discover others’ communication styles.
- Leverage style awareness to adjust your communication approach.
- Be authentic and adaptive when styles are different.
Module 4: Tools for Better Listening
In this module, you will learn how to:
- Ask better questions as a way to improve listening.
- Be both physically and mentally present.
- Stop your inner voice when it prevents you from listening.
- Use Reflection and Affirmation to demonstrate understanding.
- Observe and acknowledge non-verbal communication cues.
Module 5: When Conversations get Tougher
In this module, you will learn how to:
- Have tough conversations across layers and boundaries of our work.
- Identify what makes some conversations harder than others.
- Avoid the most common missteps that we tend to make.
- Use a planning tool to clarify how to begin and desired outcomes.
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