Certificate in Change Management: APMG CM™ Training
Course Outline
In this Certificate in Change Management course, you will gain the skills and knowledge you need to achieve the APMG Change Management Foundation and Practitioner certifications. You will learn how to:
- Manage change in an organization
- Understand how different people deal with change
- Work with stakeholders during a change initiative
Certificate in Change Management: APMG CM™ Training Benefits
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In this certification course, you will:
- Prepare for the APMG Change Management Foundation and Practitioner Exams
- Improve exam-taking techniques with practice exam questions
- Apply change management best practices in your organization
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Prerequisites
Previous change management experience is helpful but not required.
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Exam Information
The APMG Change Management Foundation exams are invigilated during class hours by the course instructor. The Foundation exam is taken on Day 4 of the course and needs to be passed before attempting the Practitioner Exam which is taken on the morning of Day 5.
Certificate in Change Management Training Outline
Module 1: APMG Foundation and Practitioner Exams
In this module, you will learn how to:
- Prepare for the exam by studying the exam process and exam question styles, reviewing test questions and mock exam papers, and learning proven tips for exam success
- Complete the necessary APMG paperwork to take the Foundation exam
- Prepare for and take the Practitioner exam
Module 2: Change and the Organization
In this module, you will learn how to:
- Recognize organizations as either machines, brains, political systems, or as flux and transformation
- Develop the sequence for change considering Lewin's 3-stage and Kotter's 8-step models
- Establish a framework for change leadership roles involving the change sponsor, change agent, and line manager
- Identify organizational drivers of change so you can facilitate it
- Analyze the impact of change by identifying driving forces vs. restraining forces
- Differentiate between vision statements and mission statements
- Craft a vision statement that accurately portrays the goals of your organization
Module 3: Change Management Practice
In this module, you will learn how to:
- Assess the impact of change on the organization and its stakeholders
- Increase motivation to change
- Lay the foundations and respond to resistance to change
Module 4: Communication and Stakeholder Engagement
In this module, you will learn how to:
- Identify change stakeholders using the Customers, Providers, Influencers, Governance (CPIG) classification
- Determine appropriate levels of engagement by applying stakeholder radars and two-dimensional maps
- Improve change communication effectiveness
- Produce a change communication plan using the Attention, Interest, Desire, Action (AIDA) model
Module 5: Change and the Individual
In this module, you will learn how to:
- Prepare people for change
- Recognize and respond to a range of motivational factors
- Facilitate change through the change curve
- Lead change and transition through Bridges' model of human transitions
- Anticipate resistance to learning and motivation
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