ServiceNow Discovery Fundamentals Training

ServiceNow Discovery lays the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB.

ServiceNow Discovery Fundamentals Training Benefits

• Upon completion of this course, learners will be able to:

  • Understand the big picture of the ServiceNow Discovery solution
  • Configure MID Servers
  • Work with Credentials
  • Configure Discovery to find
  • Linux and Windows Servers
  • Network Devices
  • Applications
  • Extend Discovery with custom
  • Horizontal Discovery Patterns
  • Application Discovery Patterns
  • Learn common troubleshooting techniques  

• Prerequisites

  It is recommended that students taking the course have working knowledge and experience of ServiceNow.

  • ServiceNow Administration Fundamentals (SNAF) Training or equivalent experience
  • ServiceNow Configuration Management Database (CMDB) Fundamentals Training is highly recommended
  • Scripting in ServiceNow Fundamentals Training is highly recommended (Course 2535)

• Exam Information

  At the end of the course, students will receive a voucher that enables them, if desired, to take the exam to become a ServiceNow® Certified Implementation Specialist in Discovery. 

ServiceNow Discovery Fundamentals Outline

Learning Objectives

Module 1: Overview 

• Lab 1.1: Discovery and CMDB Tour 

Module 2: MID Server  

• Lab 2.1: MID Server Installation Validation 

Module 3: Running Discovery  

• Lab 3.1: Running Discovery

Module 4: Credentials and Behaviors 

• Lab 4.1: Windows Discovery   
• Lab 4.2: Linux Discovery
• Lab 4.3: Behaviors
• Lab 4.4: Router Discovery

Module 5:  Phases, Probes, and Classifications 

• Lab 5.1: Ports Probes and IP Services   
• Lab 5.2: Classifications and Trigger Probes
• Lab 5.3: CI Identification Troubleshooting

Module 6:  Application Mapping 

• Lab 6.1: Process Classification   
• Lab 6.2: Process Classification and Identification
• Lab 6.3: Application to Application Mapping

Module 7:  Asset Discovery and Agent Client Collector for Visibility 

• Lab 7.1: Asset and CI Relationships   
• Lab 7.2: Agent Client Collector for Visibility Discovery

Module 8:  Horizontal Discovery Patterns 

• Lab 8.1: Extend Windows OS – Servers Pattern   
• Lab 8.2: Extend Linux Server Pattern
• Lab 8.3: New SNMP Classifier and Discovery Pattern
• Lab 8.4: Remaining Firewall Requirements

Module 9:  Application Discovery Patterns 

• Lab 9.1: Application Discovery Pattern   
• Lab 9.2: More Mongoose Requirements
• Lab 9.3: Troubleshooting the Pattern

Module 10:  Configuration Management 

• Lab 10.1: CMDB Health Properties   
• Lab 10.2: CMDB Health Dashboard
• Lab 10.3: Hardware Configuration Management
• Lab 10.4: Application Configuration Management

Troubleshooting Discovery Phases