ITIL® 4 Strategist: Direct, Plan, and Improve Training

Course Outline

This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT (Information Technology) organization with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam. This crossover exam fulfills a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

This course is part of the ITIL Practice Manager Certification course series.

ITIL® 4 Strategist: Direct, Plan, and Improve Training Benefits

In this course, you will learn how to:
- Apply the key concepts of Direct, Plan and Improve.
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning.
- Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system.
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
- Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.
- Understand and know how to direct, plan and improve value streams and practices.
- Continue learning and face new challenges with after-course one-on-one instructor coaching.
Training Prerequisites

You must hold the ITIL 4 Foundation Certificate (see Learning Tree course 1199, ITIL® 4 Foundation Training).
Certification Information

Wouldn’t you like to sit your exam knowing that you could have another shot if the outcome is not what you expected? With Learning Tree, now you can! This Learning Tree training course features the Take2 re-sit exam option (eligible for public events). In the case of an unsuccessful result, you can retake the exam within six months of your first try.

ITIL® 4 Strategist DPI Course Outline

Module 1: Understand the Key Concepts of Direct, Plan & Improve (DPI)

Direction
Planning
Improvement
Operating Model
Methods
Risks
Scope of control

Module 2: Understand the Differences Between the Following Key Concepts

Vision and Mission
Strategy, Tactics and Operations
Governance, compliance and management
Policies, Controls and Guidelines

Module 3: Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context.

Cascade goals and requirements
Define effective policies, controls and guidelines
Place decision-making authority at the correct level

Module 4: Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System

The role of risk and risk management in DPI
How governance impacts DPI
Ensure that controls are sufficient, but not excessive

Module 5: Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements

Use the ITIL continual improvement model to improve the service value system or any part of the SVS
Identify assessment objectives, outputs, requirements and criteria
Select an appropriate assessment method for a particular situation
Define and prioritize desired outcomes of an improvement
Build, justify and advocate for a business case
Conduct improvement reviews and lesson learn analysis
Embed continual improvement at all levels of the SVS

Module 6: Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement

Understand the nature, scope and potential benefits of organizational change management

Know how to use the key principles and methods of Communication & OCM:

Identify and manage different types of stakeholders
Effectively communicate with and influence others
Establish effective feedback channels
Establish effective interfaces across the value chain

Module 7: Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

Define indicators and metrics to support objectives
Direct, plan and improve value streams and practices
Understand the differences between value streams and practices and how those differences impact direction, planning and improvement
Select and use the appropriate methods and techniques to direct, plan and improve value streams and practices including addressing the 4 dimensions and Value Stream Mapping