ITIL® 4 Specialist: Plan, Implement & Control Training

The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.

The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices. These are namely: ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice, and ITIL 4 IT Asset Management Practice.

This course is part of the ITIL Practice Manager Certification course series.

ITIL 4 Specialist: Plan, Implement and Control enables professionals to: 

• Define the key concepts, principles, values and challenges of ITIL 4’s five management practices 
• Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals 
• Integrate the practices in the organization’s value streams 
• Understand the interfaces and synergies across these five practices 
• Apply metrics and practice success factors to improve performance 
• Measure, assess and develop the capability of the various practices covered by using the ITIL Maturity Model.

ITIL® 4 Specialist: Plan, Implement & Control Training Benefits

• In this course, you will receive:

  • Official course content and curriculum
  • PeopleCert Exam Voucher included
  • Take2 exam re-sit included (eligible on public events)
  • After-course instructor coaching benefit included

• Training Prerequisites

  ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate.

• Exam Information

  • 60 questions 
  • Multiple choice 
  • 39 out of 60 marks required to pass (65%) 
  • 90 minutes 
  • Closed book.   

  Certification Renewal

  Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.

ITIL 4 Specialist: Plan, Implement and Control Training Outline

Change Enablement (CE)

In this module, you will learn how to:

• Explain and describe key concepts of CE
• Describe the key inputs, outputs, and activities of the processes of CE
• Integrate CE in the organization’s value streams
• Describe the roles and competences of CE
• Know how to position CE in the organizational structure
• Explain how information and technology support and enable CE
• Understand the role of partners and suppliers in CE
• Understand how the ITIL capability model can be used to develop CE
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

Release Management (RM)

In this module, you will learn how to:

• Explain and describe key concepts of RM
• Describe the key inputs, outputs, and activities of the processes of RM
• Integrate RM in the organization’s value streams
• Describe the roles and competences of RM
• Know how to position RM in the organizational structure
• Explain how information and technology support and enable RM
• Understand the role of partners and suppliers in RM
• Understand how the ITIL capability model can be used to develop RM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

Service Configuration Management (SCM)

In this module, you will learn how to:

• Explain and describe key concepts of SCM
• Describe the key inputs, outputs, and activities of the processes of SCM
• Integrate SCM in the organization’s value streams
• Describe the roles and competences of SCM
• Know how to position SCM in the organizational structure
• Explain how information and technology support and enable SCM
• Understand the role of partners and suppliers in SCM
• Understand how the ITIL capability model can be used to develop SCM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

Deployment Management (DM) 

In this module, you will learn how to:

• Explain and describe key concepts of DM
• Describe the key inputs, outputs, and activities of the processes of DM
• Integrate DM in the organization’s value streams
• Describe the roles and competences of DM
• Know how to position DM in the organizational structure
• Explain how information and technology support and enable DM
• Understand the role of partners and suppliers in DM
• Understand how the ITIL capability model can be used to develop DM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles

IT Asset Management (ITAM)  

In this module, you will learn how to:

• Explain and describe key concepts of ITAM
• Describe the key inputs, outputs, and activities of the processes of ITAM
• Integrate ITAM in the organization’s value streams
• Describe the roles and competences of ITAM
• Know how to position ITAM in the organizational structure
• Explain how information and technology support and enable ITAM
• Understand the role of partners and suppliers in ITAM
• Understand how the ITIL capability model can be used to develop ITAM
• Understand the recommendations for incident management success and how they are supported by the ITIL guiding principles