ITIL® 4 Leader: Digital and IT Strategy Training

Course Outline

Digital and IT Strategy Training is the final module to launch from the ITIL 4 certification scheme and completes the ITIL 4 Strategic Leader designation. This ITIL training adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategy level.

ITIL® 4 Leader: Digital and IT Strategy Training Benefits

The module enables IT and digital leaders to influence and drive strategic business decisions by helping them to:
- Create an appropriate digital strategy aligned with the wider business goals.
- Understand how business and IT leaders across the globe are responding to digital disruption by reshaping corporate strategy, adapting processes, and even repurposing entire business models.
- Explore the use of the ITIL 4 framework to support organizations on their digital transformation journey, addressing service management challenges and utilizing a new technology.
- Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities.
- Understand why organizations need to change the way they do business in markets disrupted by digital and information technology and relate this to the concepts of strategy that they will need to master as they make these changes.
- Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology.
- Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology.
- Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence.
- Understand the risks and opportunities of Digital and IT Strategy.
- Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
- Understand how to implement a Digital and IT Strategy.
- Continue learning and face new challenges with after-course one-on-one instructor coaching.
Training Prerequisites

To take this ITIL framework module, candidates must hold either:
- ITIL 4 Foundation Certification
OR
- Managing Professional Certificate
AND
- Candidates must be able to demonstrate that they have a minimum of three years of managerial experience.
Certification Information

The course prepares you for the ITIL 4 Leader: Digital and IT Strategy exam.

ITIL 4 Strategic Leader Training Outline

Module 1: Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy decisions and activities

Relate the ITIL guiding principles to all aspects of Digital and IT Strategy:

Module 2: Understand why organizations need to change the way they do business in markets disrupted by digital and information technology, and relate this to the concepts of strategy that they will need to master as they make these changes

Understand the key concepts:
- Digital Technology
- Digital Business
- Digital Organization
- Digitalization
- Digital Transformation
- Business Strategy
- Business Models
- Digital and IT Strategy
- Product Management
- Service Management
Explain the relationship between Digital and IT Strategy and the core components of the ITIL SVS

Module 3: Relate the concepts of Digital and IT Strategy, the Service Value System and the Service Value Chain and explain how they work together to create value in markets being transformed by digital and information technology

Explain environmental analysis in terms of external and internal analysis, covering PESTLE (Political, Economic, Social, Technological, Legal, Environmental) and the Four Dimensions of Service Management

Module 4: Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology

Show how an organization's viability is related to how agile, resilient, lean, continuous, and co-creational it is
Know how to apply DITS in managing VUCA (Volatile, Uncertain, Complex, and Ambiguous) environments
Explain and compare three levels of digital disruption
Show how an organization's position in a particular market or industry is influenced by a number of factors
Use a digital positioning tool to determine the appropriate position for a digital organization

Module 5: Understand strategic approaches made possible by digital and information technology to achieve customer / market relevance and operational excellence

Know how to apply different approaches to achieve customer/market relevance
Know how to achieve operational excellence in the four dimensions of service management
Understand the financial aspects of Digital and IT Strategy
Apply strategic approaches for digital organizations

Module 6: Understand the risks and opportunities of Digital and IT Strategy

Explain the concept of risk management in the context of a digital organization
In the context of Digital and IT Strategy, explain how to identify risk and assess risk
Explain the concept of risk posture and show how to determine an acceptable balance between opportunity and risk
Explain the concept of innovation, including its key elements and techniques
Describe techniques to develop and maintain a culture of innovation

Module 7: Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy

Show how to use a digital readiness assessment to perform a gap analysis between an organization’s current and desired positions
Explain how to define and communicate a vision and a strategy
Know how to use business cases to advocate for a Digital and IT Strategy

Module 8: Understand how to implement a Digital and IT Strategy

Know how to define operating models for digital organizations
Explain the major skills required of leaders in a digital organization
Apply different approaches to strategy coordination and implementation
Explain approaches to POM
Explain how to assess the success of a Digital and IT Strategy
Explain the typical activities of a digital transformation program