ITIL® 4 Practitioner: Change Enablement Training
Course Outline
The ITIL 4 Practitioner: Change Enablement practice module provides best practice guidance on how to maximise the number of successful service and product changes by ensuring that risks have been accurately assessed, authorising changes to proceed, and managing the change schedule.
This practice module is for IT professionals who want to prove and validate their skills in this specific practice area. The individuals can demonstrate their understanding and application of the key concepts, principles, value and challenges of the practice at both strategic and operational levels, maximising value of the Change Enablement practice in their everyday work.
This course is part of the ITIL Practice Manager Certification course series.
ITIL 4 Practitioner: Change Enablement enables professionals to:
- Ensure that changes and their components are realised in an effective, safe, controlled and timely manner to meet stakeholders’ change-related expectations and needs
- Minimise the negative impacts of change
- Balance effectiveness, throughput, governance, compliance and risk control for all changes in the defined scope
- Be adaptive to meet the needs of various approaches to change development
- Measure, assess and develop the Change Enablement practice capability in their organisation by using the ITIL Maturity Model
ITIL® 4 Practitioner: Change Enablement Training Benefits
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In this course, you will receive:
- Official course content and curriculum
- PeopleCert Exam Voucher included
- Take2 exam re-sit included (eligible on public events)
- After-course instructor coaching benefit included
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Training Prerequisites
ITIL 4 Foundation Certificate (Course 1199) or ITIL 4 Managing Professional Transition Certificate.
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Exam Information
- 20 questions
- Multiple choice
- 13 out of 20 marks required to pass (65%)
- 30 minutes
- Closed book.
Certification Renewal
Starting 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years.
ITIL 4: Change Enablement Training Outline
Introduction to Change enablement
In this module, you will learn how to:
- Understand the purpose and description of the ITIL Change Enablement Practice
- Familiarize yourself with the common terms and concepts
- Learn the scope of the Change Enablement Practice Area
- Explain practice success factors
- Identify key metrics
Module 2: Value Streams and Processes
In this module, you will learn how to:
- Apply processes to fulfil the purpose of the practice
- Assess value stream contribution
Module 3: Organizations and People
In this module, you will learn how to:
- Define roles, competencies, and responsibilities
- Understand organizational structure and teams
Module 4: Information and Technology
In this module, you will learn how to:
- Facilitate information exchange
- Implement automation and tooling
Module 5: Partners and Suppliers
In this module, you will learn how to:
- Identify the dependencies of the practice on third parties
- Recognize how partners and suppliers can support the practice
Module 6: Capability Assessment and Development
In this module, you will learn how to:
- Evaluate the practice capability levels
- Conduct capability self-assessment
- Develop change enablement capability
Module 7: Recommendations for Practice Success
- choosing a selection results in a full page refresh