FitSM® Foundation Certification Training
Course Outline
In this FitSM Foundation training course, you’ll learn to implement the foundations of effective IT Service Management (ITSM) processes using Fits — a concise, lightweight, and achievable ITSM standard. FitSM is designed for professionals who wish to be quickly recognized for having the competencies needed to implement effective ITSM processes — without delving into the intense detail of other frameworks.
ITSM is the de facto standard most organizations use to manage IT and streamline Information Technology activities into customer-facing services. Initially, the IT Infrastructure Library (ITIL®) provided the core guidance using a Best Practice for organizations to fulfill this purpose. However, with very few exceptions, only a few processes are adopted, mainly in customer interfacing IT support.
FitSM® Foundation Certification Training Benefits
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In this course, you will learn the following:
- The primary IT service management concepts and terms
- The purpose and structure of FitSM standards – plus their relationship to other standards
- The process framework underpinning FitSM
- The requirements defined in FitSM – enabling you to adopt implementation more quickly and efficiently
- How to help your organization achieve the first step toward implementing the complete set of IT Service Management processes
- Methods to enhance your organization’s provision of IT services
- Practical applications of ITSM processes in federated environments – where services are managed in cooperation with competing or disparate organizations
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Training Prerequisites
None.
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Certification Information
Attendees of this FitSM Foundation course can take the FitSM Foundation exam at the end of class.
The exam is 30 minutes, a closed book with 20 multiple-choice questions. At least 65% of correct answers (13 of 20) are required to pass the exam.
FitSM Foundation Training Outline
Module 1: IT Service Management: Introduction, Terms & Concepts
In this module, you will learn how to:
- Articulate the need for IT service management
- Define key ITSM terms and concepts
Module 2: The FitSM Approach & Standards Family
In this module, you will learn how to:
- Define FitSM
- Articulate the FitSM approach
- Understand key ITSM and FitSM principles
Module 3: IT Service Management – General Aspects
In this module, you will learn how to:
- Define general aspects of a Service Management System (SMS)
- Understand key concepts of the SMS
Module 4: IT Service Management – Processes
In this module, you will learn how to:
- Understand critical processes of ITSM
- Articulate the requirements of each process according to FitSM
Module 5: Benefits, Risks & Challenges of Implementing IT Service Management
In this module, you will learn how to:
- Articulate the risks and benefits of implementing ITSM
- Understand how federated IT service provisioning compares with non-federated IT service provisioning
Module 6: Related Standards & Frameworks
In this module, you will learn how to:
- Define related ITSM standards and frameworks and how FitSM can complement their approaches
- choosing a selection results in a full page refresh