Introduction to Business Process Improvement (BPI) Training

In this introduction to BPI (Business Process Improvement), you will learn to leverage your current business strategy to drive improvement, develop tools, identify problem areas, measure performance, validate Change, and create current and future process models. Gain the skills you need to employ a step-by-step BPI framework in your organization to maximize efficiency and productivity.

Introduction to Business Process Improvement (BPI) Training Benefits

• In this BPI course, you will learn how to: 

  • Apply a BPI framework in your organization.
  • Identify processes in need of improvement.
  • Create and implement stakeholder engagement and buy-in.
  • Measure improvements using KPIs (Key Performance Indicators) linked to your business drivers.

• Introduction to BPI Training Course Prerequisites

  Experience at the level of:

  • Learning Tree course 211, Introduction to Business Analysis Training: Defining Successful Projects

Introduction to BPI Course Outline

Module 1: Building the BPIF (Business Process Improvement Framework)

Defining BPI 

• Business process improvement vs. re-engineering
• Driving innovation with BPI
• Benchmarking your personal BPI skills

Uncovering BPI challenges

• The evolution of process improvement
• Defining a business process with the Business Process Improvement Framework (BPIF)

Module 2: Evaluating the Organization

Analyzing the organizational mission and vision 

• Pinpointing influences on business 
• MOST (Misson, Objective, Strategies, Tactics) 
• Five forces 
• PESTLE (Political, Economic, Social, Technological, Legal, Environmental) 
• SWOT (Strengths, Weaknesses, Opportunities, Threats) 

Developing a communication plan 

• Identifying key stakeholder's needs 
• Defining the phases of communication 

Module 3: Outlining the Current Process

Creating a Process Inventory 

• Defining different documentation methods
• Determining Business Rules
• Applying process prioritization techniques

Enhancing your modeling skills

• Evaluating modeling techniques and fundamental principles
• Modeling a cross-functional activity diagram

Designing appropriate measurements

• Linking business drivers to measurements
• Identifying Key Performance Indicators (KPIs)

Module 4: Analyzing and Improving the Process

Relating process measures to business drivers

• Analyzing process performance
• Recognizing the causes of poor process performance
• Time
• Cost
• Quality
• Satisfaction

Leveraging problem analysis criteria

• People
• Technology
• Business rules
• Materials
• Investigating root cause using problem mapping tools
• Relating root cause analysis to a business process

Module 5: Modeling the "To-Be" Solution

Designing appropriate success criteria

• Optimizing vs. enhancing your business process
• Focusing on customer needs
• Determining value and uniqueness
• Dissecting the "To-Be" process

Assessing process performance

• Deriving KPIs from business drivers
• Developing a KPI dashboard
• Creating an assessment plan for your own process

Module 6: Managing and Implementing Change

Maximizing stakeholder buy-in

• Targeting key stakeholders
• Identifying stakeholder communication styles
• Differentiating approaches based on the project phase

Driving Change in organizations

• Determining barriers to change
• Identifying positive and negative forces for Change
• Developing and applying a force field analysis approach

Facilitating acceptance in your organization

• Determining organizational necessities
• Communicating innovation effectively
• Preparing the implementation plan

Module 7: Integrating BPI into Your Organization

Implementing continuous improvement

• Recognizing the history of continuous improvement
• Shadow pyramid
• Six Sigma
• TQM (Total Quality Management)
• Deploying SCARF (Status, Certainty, Autonomy, Relatedness, and Fairness) to empower stakeholders

Creating a BPIC (Business Process Improvement Center)

• Leveraging the BPIC to support stakeholders, business strategy, and knowledge capture
• Applying the BPI framework using the BPIC
• Promoting a structured approach to BPI

Focusing on feedback and measurement

• Appraising BPI processes in organizations
• Prioritizing changes using the Ease/Impact matrix
• Detailing the BPI implementation plan