{"product_id":"itil®-experience-version-5-certification-training","title":"ITIL® Experience (Version 5) Certification Training","description":"\u003cdiv\u003e\u003cp\u003eThe ITIL Experience (Version 5) course provides learners with the guidance needed to design, evaluate, and improve digital experiences across the ITIL Product and Service Lifecycle. Participants learn how experiences influence value co‑creation, trust, and outcomes, and how organizations can govern and improve experience without disrupting delivery or operations.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® Experience (Version 5) Certification Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL Experience (Version 5) Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL Experience (Version 5) Exam\u003c\/li\u003e\n\u003cli\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL Experience (Version 5) course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore concepts of digital experience and experience value\u003c\/li\u003e\n\u003cli\u003eHow experience integrates with the ITIL Product and Service Lifecycle\u003c\/li\u003e\n\u003cli\u003eHow lifecycle activities influence experience outcomes\u003c\/li\u003e\n\u003cli\u003eExperience governance, signals, and continual improvement\u003c\/li\u003e\n\u003cli\u003eHow ITIL integrates experience thinking with DevOps, AI, and project management\u003c\/li\u003e\n\u003cli\u003eHow to prepare for and pass the ITIL® Experience certification exam\u003cstrong\u003e \u003c\/strong\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Experience (Version 5) Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold ITIL 4 Foundation or ITIL (Version 5) Foundation certification. \u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL Experience (Version 5) Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL Experience (Version 5) certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL Experience (Version 5) exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL Experience (Version 5) Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: ITIL Concepts and the Foundations of Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Key ITIL concepts, guiding principles, and the ITIL Value System\u003cbr\u003e• Digital products, digital services, and the Product and Service Lifecycle\u003cbr\u003e• Experience as a human response to interactions and outcomes\u003cbr\u003e• Anticipation, perception, and evaluation in experience management\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Experience Stakeholders and Tensions\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Consumer and provider roles in experience management\u003cbr\u003e• Users, customers, and sponsors and their differing expectations\u003cbr\u003e• Provider roles and experience responsibilities\u003cbr\u003e• Common experience tensions and their impact on trust and engagement\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 3: Experience and the ITIL Four Dimensions\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• How experience is shaped across organizations and people\u003cbr\u003e• Experience considerations in information and technology\u003cbr\u003e• Experience impacts of partners and suppliers\u003cbr\u003e• Using the Four Dimensions as a governance lens for experience improvement\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Experience in the Product and Service Lifecycle\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Experience moments across lifecycle activities\u003cbr\u003e• Functional versus relational interactions\u003cbr\u003e• Identifying experience friction and broken expectations\u003cbr\u003e• Mapping stakeholder trust requirements across journeys\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 5: Capturing Experience\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Experience signals, evidence, and quality indicators\u003cbr\u003e• Quantitative and qualitative experience data\u003cbr\u003e• Direct, indirect, and synthetic capture techniques\u003cbr\u003e• Trustworthiness and coherence of experience evidence\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Service Relationships and Journeys\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Service relationships and agreements from an experience perspective\u003cbr\u003e• Service journeys across consumer and provider roles\u003cbr\u003e• Journey stages and experience touchpoints\u003cbr\u003e• Practical implications for experience design\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Digital Experience Improvement\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• Applying the continual improvement model to experience\u003cbr\u003e• Experimentation, learning loops, and local adaptation\u003cbr\u003e• Trust and psychological safety in experience improvement\u003cbr\u003e• Differentiating system‑level and local improvements\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eModule 8: ITIL, AI, and Experience Governance\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e• AI as an actor in digital experience\u003cbr\u003e• AI governance and ethical considerations\u003cbr\u003e• Automation and decision support in experience management\u003cbr\u003e• Governing experience improvement sustainably\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Learning Tree","offers":[{"title":"267A90CN \/ 2026-07-15T09:00:00 \/ Ottawa","offer_id":53419534025070,"sku":"US-1381-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"269C48EN \/ 2026-09-09T09:00:00 \/ 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