{"product_id":"itil®-5-foundation-bridge-training","title":"ITIL® (Version 5) Foundation Bridge Training","description":"\u003cdiv\u003e\n\u003cp\u003eThe \u003cstrong\u003eITIL\u003csup\u003e®\u003c\/sup\u003e (Version 5) Foundation BRIDGE Training\u003c\/strong\u003e course is designed for professionals who already hold \u003cspan title=\"ITIL 4 Foundation Training | Learning Tree\" rel=\"follow\"\u003eITIL 4 certification\u003c\/span\u003e and need to transition efficiently to \u003cspan title=\"ITIL (Version 5) Foundation Training | Learning Tree\" rel=\"follow\"\u003eITIL (Version 5)\u003c\/span\u003e. The course focuses exclusively on the new, changed, and expanded concepts introduced in ITIL (Version 5) and does not repeat unchanged ITIL 4 material.\u003c\/p\u003e\r\n\u003cp\u003eYou will gain the knowledge required to pass the ITIL (Version 5) Foundation certification exam while understanding how ITIL has evolved to support modern digital product and service management, including data-driven decision-making, value streams, and AI-enabled ways of working. The course emphasizes practical understanding and organizational relevance, enabling immediate application of ITIL (Version 5) concepts.\u003c\/p\u003e\n\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eITIL® (Version 5) Foundation Bridge Training Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cstrong\u003eThis ITIL (Version 5) Foundation Training course includes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eAccredited course content and curriculum\u003c\/li\u003e\n\u003cli\u003eITIL (Version 5) Foundation Exam\u003c\/li\u003e\n\u003cli\u003e\u003cspan data-teams=\"true\"\u003e1 Year of PeopleCert Plus Membership (includes mock exam \u0026amp; Take2 exam retake option)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIn this ITIL (Version 5) Foundation course, you will learn the following:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eUnderstand what has changed from ITIL 4 to ITIL (Version 5)\u003c\/li\u003e\n\u003cli\u003eApply the ITIL (Version 5) digital product and service management model\u003c\/li\u003e\n\u003cli\u003eUnderstand the updated ITIL Product and Service Lifecycle\u003c\/li\u003e\n\u003cli\u003eUse ITIL (Version 5) concepts to improve service delivery and collaboration\u003c\/li\u003e\n\u003cli\u003eUnderstand value streams, governance, and continual improvement in ITIL (Version 5)\u003c\/li\u003e\n\u003cli\u003ePrepare for and pass the ITIL (Version 5) Foundation certification exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eITIL (Version 5) Foundation Training Prerequisites\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eParticipants must hold ITIL 4 Foundation or a higher ITIL 4 certification (excluding ITIL 4 Cloud and Sustainability).\u003cstrong\u003e \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eITIL (Version 5) Foundation Certification Information\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the ITIL (Version 5) Foundation certification, you must:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSit for the ITIL (Version 5) Foundation exam via PeopleCert’s online proctoring service\u003c\/li\u003e\n\u003cli\u003eAnswer 13 out of 20 multiple-choice questions correctly (65%)\u003c\/li\u003e\n\u003cli\u003eComplete a 30-minute closed-book exam\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eITIL (Version 5) Foundation Bridge Training Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eModule 1: Key Concepts of Digital Product and Service Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eDifferences between ITIL 4 and ITIL (Version 5)\u003c\/li\u003e\n\u003cli\u003eDigital products and digital services\u003c\/li\u003e\n\u003cli\u003eProduct and Service Lifecycle model\u003c\/li\u003e\n\u003cli\u003eValue, outcomes, costs, risks\u003c\/li\u003e\n\u003cli\u003eUtility, warranty, sustainability, user experience\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 2: Service Relationships\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOrganizations, service providers, service consumers, and digital product vendors\u003c\/li\u003e\n\u003cli\u003eService relationship types\u003c\/li\u003e\n\u003cli\u003eService offerings and service journeys\u003c\/li\u003e\n\u003cli\u003eRoles: sponsor, customer, user\u003c\/li\u003e\n\u003cli\u003eService quality, service levels, and SLAs\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 3: The ITIL Value System\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eComponents of the ITIL Value System\u003c\/li\u003e\n\u003cli\u003ePurpose and value co-creation\u003c\/li\u003e\n\u003cli\u003eRelationship between value system elements\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 4: Governance\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003ePurpose and role of governance\u003c\/li\u003e\n\u003cli\u003eGovernance of digital technology\u003c\/li\u003e\n\u003cli\u003eGovernance activities: evaluate, direct, monitor\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 5: ITIL Guiding Principles\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOverview of the seven guiding principles\u003c\/li\u003e\n\u003cli\u003eApplying principles in different contexts\u003c\/li\u003e\n\u003cli\u003eInteraction of principles and feedback\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 6: Value Chain and ITIL Management Practices\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eProduct and Service Lifecycle activities\u003c\/li\u003e\n\u003cli\u003eDiscover, design, acquire, build, transition, operate, deliver, support\u003c\/li\u003e\n\u003cli\u003eRole of management practices\u003c\/li\u003e\n\u003cli\u003eITIL Official Practice Guides\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 7: Value Streams: Mapping and Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eCore and enabling value streams\u003c\/li\u003e\n\u003cli\u003eValue stream mapping\u003c\/li\u003e\n\u003cli\u003eValue stream management\u003c\/li\u003e\n\u003cli\u003eWorkflow optimization and complexity thinking\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 8: Continual Improvement\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eContinual Improvement Model\u003c\/li\u003e\n\u003cli\u003eRole of continual improvement in ITIL\u003c\/li\u003e\n\u003cli\u003eApplying improvement across the value system\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 9: The ITIL Four Dimensions of Product and Service Management\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOrganizations and people\u003c\/li\u003e\n\u003cli\u003eInformation and technology\u003c\/li\u003e\n\u003cli\u003ePartners and suppliers\u003c\/li\u003e\n\u003cli\u003eValue streams and processes\u003c\/li\u003e\n\u003cli\u003eExternal and internal influencing factors\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 10: ITIL and AI\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAI, GenAI, and agentic AI concepts\u003c\/li\u003e\n\u003cli\u003eAI support across lifecycle activities\u003c\/li\u003e\n\u003cli\u003eITIL AI Capability Model\u003c\/li\u003e\n\u003cli\u003eAI governance considerations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eModule 11: ITIL and Other Frameworks\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eITIL and DevOps\u003c\/li\u003e\n\u003cli\u003eITIL and 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