{"product_id":"introduction-to-microsoft-365-and-ai-administration-ab-900","title":"Introduction to Microsoft 365 and AI Administration (AB-900)","description":"\u003cdiv\u003e\u003cp\u003eThis course provides a comprehensive introduction to Microsoft 365, Copilot, and AI-powered agents. It introduces learners to the foundational concepts, core services, and administrative controls of Microsoft 365. It then builds upon this foundation by exploring how Copilot and agents can utilize AI to automate tasks, enhance collaboration, and personalize user experiences across the Microsoft 365 suite.\u003c\/p\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch3\u003eIntroduction to Microsoft 365 and AI Administration (AB-900) Benefits\u003c\/h3\u003e\n\u003cul\u003e\u003cli\u003e\n\u003cp\u003e\u003cb\u003eCourse Benefits\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eCut through the Copilot confusion\u003c\/b\u003e by understanding the differences between Microsoft 365 Copilot and agents — and exactly when to use each one.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eAvoid costly deployment mistakes\u003c\/b\u003e with a clear roadmap for licensing, permissions, data access, and organizational readiness.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eStrengthen governance and security\u003c\/b\u003e by learning how to manage prompts, control access, and implement approval workflows that keep AI use compliant.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eDrive real adoption\u003c\/b\u003e with practical strategies for monitoring usage, identifying value, and helping teams get meaningful results from Copilot.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eBuild and manage agents confidently\u003c\/b\u003e without needing a development background, using step-by-step processes for creation, testing, publishing, and lifecycle management.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eImprove operational efficiency\u003c\/b\u003e by learning how to monitor, adjust, and optimize Copilot usage and billing — especially in pay-as-you-go environments.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003ePrerequisites\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eStudents should have basic functional experience with Microsoft 365 services.\u003c\/li\u003e\n\u003cli\u003eStudents must have a proficient understanding of general IT practices.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003eExam Information\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003ca href=\"https:\/\/learn.microsoft.com\/en-us\/credentials\/certifications\/copilot-and-agent-administration-fundamentals\/?practice-assessment-type=certification\" title=\"Microsoft 365 Certified | Microsoft\" rel=\"nofollow noopener\" target=\"_blank\"\u003eMicrosoft 365 Certified: Copilot and Agent Administration Fundamentals (beta) - Certification\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/li\u003e\u003c\/ul\u003e\n\u003c\/div\u003e\u003cdiv\u003e\u003ch3\u003eMicrosoft 365 AI Administration Course Outline\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv\u003e\n\u003ch4\u003eLearning Objectives\u003c\/h4\u003e\n\u003cp\u003e\u003cb\u003eExplore Microsoft 365 Security Foundations\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eA foundational dive into Microsoft 365 security, built around Zero Trust, layered protection, threat intelligence, and identity security. Learners walk away with a strong understanding of how Microsoft 365 keeps organizations secure and what admins should prioritize.\u003c\/p\u003e\n\u003cp\u003eTopics:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eZero Trust principles and real-world implementation\u003c\/li\u003e\n\u003cli\u003eThreat protection and Microsoft 365 threat intelligence\u003c\/li\u003e\n\u003cli\u003eIdentity, authentication, and access control\u003c\/li\u003e\n\u003cli\u003eMicrosoft Entra identity \u0026amp; access management\u003c\/li\u003e\n\u003cli\u003eTroubleshooting and monitoring identity security\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eIntroduction to Microsoft 365 Core Services \u0026amp; Admin Controls\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eA guided introduction to how Microsoft 365 works behind the scenes — including the admin center, core collaboration services, and essential identity and security foundations for admins getting started.\u003c\/p\u003e\n\u003cp\u003eTopics:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eMicrosoft 365 ecosystem, apps, and service architecture\u003c\/li\u003e\n\u003cli\u003eMicrosoft 365 admin center and key admin tools\u003c\/li\u003e\n\u003cli\u003eCore workloads: Exchange, Teams, SharePoint\u003c\/li\u003e\n\u003cli\u003eSecurity, identity, and compliance foundations\u003c\/li\u003e\n\u003cli\u003eRole-Based Access Control (admin roles \u0026amp; permissions)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eProtect and Govern Microsoft 365 Data\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eAn overview of Microsoft Purview and the modern data governance capabilities used to secure sensitive data, detect and respond to risks, maintain compliance, and support AI-driven collaboration in Microsoft 365, including Copilot.\u003c\/p\u003e\n\u003cp\u003eTopics:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eMicrosoft Purview and data governance\u003c\/li\u003e\n\u003cli\u003eIdentifying and responding to data risks\u003c\/li\u003e\n\u003cli\u003eAI-powered discovery, compliance tools, and eDiscovery\u003c\/li\u003e\n\u003cli\u003eOversharing detection and access governance in SharePoint\u003c\/li\u003e\n\u003cli\u003eData protection considerations for Microsoft 365 Copilot\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003eExplore Microsoft 365 Copilot and Agents\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eA comprehensive introduction to Microsoft 365 Copilot and agents, covering how they work, what they can do, how they’re licensed, and how organizations can deploy them effectively. Learners get a clear understanding of when to use Copilot versus agents and how both support modern AI-driven productivity.\u003c\/p\u003e\n\u003cp\u003eTopics:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eOverview of Microsoft 365 Copilot\u003c\/li\u003e\n\u003cli\u003eWhat agents are and how they function\u003c\/li\u003e\n\u003cli\u003eCopilot vs. agents: key differences and use cases\u003c\/li\u003e\n\u003cli\u003eCopilot licensing models\u003c\/li\u003e\n\u003cli\u003ePlanning and deployment considerations\u003c\/li\u003e\n\u003cli\u003eReal-world business use cases\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003ePerform Basic Administrative Tasks for Microsoft 365 Copilot\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eA practical guide for administrators responsible for Copilot operations, including licensing, billing, usage tracking, governance, and driving adoption across the organization.\u003c\/p\u003e\n\u003cp\u003eTopics:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eManaging Copilot licenses and pay-as-you-go billing\u003c\/li\u003e\n\u003cli\u003eMonitoring and adjusting Copilot usage\u003c\/li\u003e\n\u003cli\u003eTracking adoption and usage trends\u003c\/li\u003e\n\u003cli\u003ePrompt management and governance\u003c\/li\u003e\n\u003cli\u003eOperational best practices for supporting Copilot\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cb\u003e \u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cb\u003ePerform Basic Administrative Tasks for Microsoft 365 Copilot Agents\u003c\/b\u003e\u003c\/p\u003e\n\u003cp\u003eThis module walks administrators through the full lifecycle of Copilot agents — from creation and testing to publishing, permissioning, governance, and ongoing monitoring across Microsoft 365 and Power Platform tools.\u003c\/p\u003e\n\u003cp\u003eTopics:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli\u003eCreating Microsoft 365 Copilot Chat agents (multi-step process)\u003c\/li\u003e\n\u003cli\u003eCreating SharePoint agents\u003c\/li\u003e\n\u003cli\u003eTesting, editing, and refining agents\u003c\/li\u003e\n\u003cli\u003eManaging user access and permissions\u003c\/li\u003e\n\u003cli\u003eApproval workflows and agent governance\u003c\/li\u003e\n\u003cli\u003eMonitoring and managing the agent lifecycle\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e","brand":"Microsoft","offers":[{"title":"266C58EN \/ 2026-06-30T09:00:00 \/ Online","offer_id":53170714935662,"sku":"US-8767-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"267C29EN \/ 2026-07-28T09:00:00 \/ Online","offer_id":53170715001198,"sku":"US-8767-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"267C94US \/ 2026-07-14T09:00:00 \/ Online","offer_id":53170715033966,"sku":"US-8767-IL","price":0.0,"currency_code":"USD","in_stock":true},{"title":"268C12EN \/ 2026-08-25T09:00:00 \/ 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